ServiceKey Puts Partners First
23.02.12
When cloud-based solution provider Kalotech won a U.S. Army contract last fall to service Cisco equipment, there was a lot riding on the deal.
The Army was depending on Kalotech to not only save the government money, but to ensure network uptime with stellar service. Kalotech, Alexandria, Va., knew that poor performance on the contract could lead to a big loss in existing and even potential new business.
Fortunately, Kalotech was relying on ServiceKey, which works with partners providing services under the partner brand on computer equipment from major vendors including Cisco, Hewlett-Packard and IBM.
The U.S. Army was “blown away” by ServiceKey’s outstanding performance on several services calls, said Sean Burke, president of Kalotech. As a result, Kalotech is working on closing a pipeline of well more than $1 million in services contracts with ServiceKey as its provider of choice. “Lots of companies provide third-party services, but a lot of them just
Source: CRN (blog)